Applies to the optional, paid Station Ops subscription
The self-hosted Paperweight core is free software — there is nothing to refund there. This policy covers Station Ops, the optional $29/month add-on (managed public URL, monitoring, automated updates, encrypted backup, priority support).
Station Ops bills monthly in advance. You can cancel at any time from your account; cancellation stops future billing but does not retroactively refund the current billing period.
If Station Ops isn't working for you within the first 14 days of your first subscription, contact us for a full refund of that first payment. This is a one-time accommodation for new subscribers, not a recurring right on every billing cycle.
Outside the first-month window above, payments are non-refundable and non-prorated for partial months. Cancel any time to stop future charges — your access continues through the end of the period you already paid for.
If Station Ops itself fails to deliver what was paid for (e.g. an extended, unresolved outage of the managed monitoring or backup service that was our fault, not your station's own configuration or hosting environment), contact support and we'll make it right — case by case, not automatically.
Email rollingwoodsmedia@gmail.com with your account email and the reason for the request.